The service and your account
These terms apply to nonono, operated from Israel by an individual operator. nonono researches markets, proposes and, when separately agreed, prepares and manages campaigns, enquiry handling and appointments using a private workspace. It does not itself provide the business customer's advertised professional service or act as a lender, insurer, legal adviser or payment institution. The accepted business proposal governs its specific deliverables and prices.
Workspace access is by invitation to authorised nonono team members. Team members must protect their credentials and use assigned roles. A business representative accepting a proposal must be at least 18, provide accurate details and have authority to agree on behalf of that business. A proposal link must not be forwarded to an unauthorised signer.
Publishing and spending decisions
Each business offer sets out the service, price, measurement rules, exclusions, dispute period and maximum charge. nonono pays advertising platforms and selected production providers from its own verified funds. Acceptance of an offer creates a campaign draft; it does not itself publish a page or launch an ad. A draft, a published page and a running ad are different states.
Automation acts only within the approved workflow and available provider capabilities. Provider eligibility, review, outages, delayed reporting and account restrictions can affect execution. A pause request is not proof that a provider has stopped until its status confirms it. If you have direct access to an advertising account used for your campaign, you may also check its status there.
Research and campaign plan
The initial business check shows information found from identified sources, your answers and clearly marked inferences. It is an initial assessment, not the full paid plan. If enough information is available, a campaign cost range may be shown with its assumptions; that range is an estimate, not a binding price or a commitment to launch.
'Research and campaign plan' is a separately purchased business deliverable. Its price is calculated for your business and requested scope, then fixed in the order before you approve payment. The order states the currency, applicable taxes and scope: business and market analysis, competitors, audiences, messages, channels, funnel, budget and action plan, using available evidence and the details you confirm. Work begins after verified payment. If reliable analysis needs clarification, we may ask you for it. If we cannot supply the agreed plan, we refund that plan payment through the original payment service.
The paid plan remains available to you as a PDF even if you do not continue to campaign execution. Buying it does not buy or start advertising. After full research, a separate frozen proposal version can state the final binding price and scope for execution. If you continue with nonono under that proposal, the amount paid for the research plan is credited against its final price once, up to that price; it is not a recurring credit or a cash withdrawal. A change to a sent or signed proposal requires a new version and your separate acceptance.
Offers, payment and cancellation
The operator application is a private workspace for the nonono team, with access by invitation. There is no public software subscription or trial. A paid research order and a campaign execution proposal are separate agreements; neither silently authorises the other. Payment requests, when available, use PayPal and must identify the exact order or proposal version, amount, currency and any applicable taxes before approval. Variable charges require the qualification and dispute rules in the accepted proposal; a projected lead is not a chargeable result by itself.
The research purchase remains separate from campaign execution: deciding not to proceed with a campaign does not entitle you to a refund of the research purchase. Once an execution proposal is signed and its work has started, there is no discretionary change-of-mind cancellation or refund unless that signed version expressly provides one. This does not limit remedies for non-delivery, a duplicate or unauthorised charge, mandatory legal rights or PayPal's applicable dispute rules. For an issue with delivery or a measured result, use the contact route and time window in the accepted offer or write to billing@nonono.ai.
Your content and AI output
You retain the rights you hold in your content. You grant nonono the limited permission needed to host, process, reproduce, adapt and transmit that content to provide your requested functions. This is not permission to sell your lead lists or publish private workspace content as marketing. You must have the necessary rights to submitted assets, brands and personal information.
AI output can be inaccurate, non-exclusive or unsuitable for a regulated use. We review the plan and campaign against their supporting information; factual claims, translations, permissions and intellectual-property rights must be checked before publication. nonono is responsible for the deliverables and any measurable commitments expressly agreed in the signed proposal, using its definitions, deadlines and measurement rules. Forecasts, market estimates and planning targets are not additional commitments. A projection is not a promise of customer sales, profit or regulatory or platform approval.
Lawful campaigns and data
You are responsible for accurate offers, lawful collection notices and a valid basis for contact. Respect channel opt-outs, platform rules and the permissions of the people whose information you manage. Regulated campaigns require the advertiser's appropriate licences, disclosures and platform eligibility. Do not use the software to make prohibited or solely automated significant eligibility decisions.
The acceptable-use policy applies. Where we process customer personal data on instructions, the Data Processing Addendum applies and prevails on that subject. It does not replace a customer's notice to its own leads or its obligations as a controller.
Availability, restrictions and ending service
We maintain and improve the service, but do not promise uninterrupted availability or an unpurchased service level. We may restrict access when reasonably necessary for security, unlawful use, non-payment or a material breach. Where practicable, we provide notice, reasons and an opportunity to resolve the issue. Urgent protective action may occur first. Contact support to contest a restriction.
You can request account closure and export or deletion of eligible data. Closure, payment cancellation, removing a team member and stopping an external ad are separate actions. We explain any retention required by law and assist with customer-data return or deletion under the Data Processing Addendum. Export important business records before ending service.
Responsibility and mandatory rights
Each party is responsible for its own obligations and for losses it causes to the extent required by applicable law. For business-to-business use, to the extent lawfully permitted, neither party is liable for indirect or consequential loss, and nonono's aggregate contractual liability is limited to the service fees paid by that customer during the preceding 12 months. This limitation does not exclude fraud, deliberate misconduct, liability that cannot lawfully be limited, or an individual's data-protection rights and statutory remedies.
These terms do not waive mandatory consumer, privacy or other statutory protections. Israeli law governs the agreement except where mandatory law requires otherwise. Nothing removes a consumer's mandatory right to bring a claim in an available local court. No compulsory arbitration or class-action waiver is imposed by these terms.
Changes and contacting us
Material changes to these terms will be notified in advance where required, with their effective date. Changes do not retroactively rewrite an accepted offer or completed payment. Contact legal@nonono.ai about these terms, billing@nonono.ai about payments and support@nonono.ai about the service.